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COVID-19: Contingency Plan

Following the recommendations of the document 'Measures for the reduction of contagion by the coronavirus SARS-CoV-2 for Hotels and Tourist Apartments', created by the Institute for Spanish Tourism Quality (ICTE) and endorsed by the Ministry of Health, we have developed a Contingency Plan that details the concrete measures to be taken to reduce the risks of COVID-19 contagion and ensure the safety of our customers and team.


  • Hygiene and social distancing are two basic pillars.

  • Hand sanitiser will be available in public areas

  • Train our team on the new COVID-19 protocols.

  • Work with personal protective equipment (PPE) for the safety of our customers and staff.

  • A capacity in common areas such as restaurant, reception, fitness studio, etc has been delimited and indicated the waiting areas ensuring 1.5 meters between people.

  • All uniform are washed at more than 60degrees.


  • We increase the disinfection of public areas (including critical points such as elevators, reception desk, door knobs, etc.).

  • Hand sanitiser available to all guests

  • The elevator can be used individually, and in group as long as members belong to the same family or are staying in the same room/apartment.

  • Basins in public areas will be disinfected frequently.


  • Both pools are open and you can swim respecting social distancting.

  • Sunbeds and outdoor furniture are 1.5 metres apart.

  • Showers, pool railings, toilets and sinks are cleaned frequently.

  • A customer's disposal there is virucidal product and dry paper hands.

  • Disinfectant and paper towels are at guest’s disposal.


  • The restaurant tables are separated to 1.5m, ensuring proper ventilation with a CO2 meter.

  • We have removed the decoration of the tables in order to reduce possible points of infection.

  • We keep the buffet with the obligation to wear mask and hand disinfection when entering the restaurant. Gloves will be at your disposal in case you would like to use them.

  • We change oft the cutlery used to serve the buffet.

  • There is a circuit in the buffet area in order to avoid crossing between people and limited capacity.

  • Our team wears a mask throughout the breakfast and dinner service.

  • Furniture, crockery and glassware is disinfected after each use.

  • Our menu will be available online (QR code) and it can also be check on the information panels.

  • Only members of the same family or those sharing a room/apartment can sit together.


  • Screens and hand sanitiser are available at front desk.

  • Guests can communicate with the reception via whatsapp ( 0034 971686093).

  • Pens and room cards used by customers are disinfected after each use.

  • Masks and disinfectant wipes can be purchased.

  • In the waiting area we have marked where each client should wait in order to respect social distancing.

  • A smaller capacity has been delimited.


  • Equipment has been redistributed to ensure social distancing.

  • We have increased the disinfection of the gym.

  • Disinfectant and paper towels are at guest’s disposal.

  • We've installed a C02 meter.


  • The apartment/room is disinfected with the new COVID-19 procedure which includes use of virus-killing cleaning products.

  • Sheets and towels will be washed at more than 60oC.

  • The remote control is protected with a plastic bag.

  • The hangers and cots are disinfected after guest checks out.

  • We have removed the decoration of the room/apartment in order to eliminate possible points of infection (cushions, plaid, etc).

  • The bins have an automatic lid to open them.

  • We clean your room/apartment when you are not inside.

  • In the event of a breakdown, repairs are carried out when you are not in your room/apartment.

  • We increase the preventive maintenance of important installations (air conditioning, hot water, filters, washing temperatures, etc).

  • Additional pillows and duveys have been removed from the cabinets and will be delivered upon request.