We are ready to take care of you!

Following the recommendations of the document 'Measures for the reduction of contagion by the coronavirus SARS-CoV-2 for Hotels and Tourist Apartments', created by the Institute for Spanish Tourism Quality (ICTE) and endorsed by the Ministry of Health, we have developed a Contingency Plan that details the concrete measures to be taken to reduce the risks of COVID-19 contagion and ensure the safety of our customers and team.

GENERAL MEASURES

• Hygiene and social distancing are two basic pillars.

• Hand sanitiser will be available in public areas

• Train our team on the new COVID-19 protocols.

• Work with personal protective equipment (PPE) for the safety of our customers and staff.

• A capacity in common areas such as restaurant, reception, fitness studio, etc has been delimited and indicated the waiting areas ensuring 1.5 meters between people.

• All uniform are washed at more than 60degrees.

PUBLIC AREAS

• We increase the disinfection of public areas (including critical points such as elevators, reception desk, door knobs, etc.).

• Hand sanitiser available to all guests

• The elevator can be used individually, and in group as long as members belong to the same family or are staying in the same room/apartment.

• Basins in public areas will be disinfected frequently.

SWIMMING POOLS

• Both pools are open and you can swim respecting social distancting.

• Sunbeds and outdoor furniture are 1.5 metres apart.

• Showers, pool railings, toilets and sinks are cleaned frequently.

• A customer's disposal there is virucidal product and dry paper hands.

• Disinfectant and paper towels are at guest’s disposal.

BUFFET

• The restaurant tables are separated to 1.5m, ensuring proper ventilation with a CO2 meter.

• We have removed the decoration of the tables in order to reduce possible points of infection.

• We keep the buffet with the obligation to wear mask and hand disinfection when entering the restaurant. Gloves will be at your disposal in case you would like to use them.

• We change oft the cutlery used to serve the buffet.

• There is a circuit in the buffet area in order to avoid crossing between people and limited capacity.

• Our team wears a mask throughout the breakfast and dinner service.

• Furniture, crockery and glassware is disinfected after each use.

• Our menu will be available online (QR code) and it can also be check on the information panels.

• Only members of the same family or those sharing a room/apartment can sit together.

RECEPTION

• Screens and hand sanitiser are available at front desk.

• Guests can communicate with the reception via whatsapp ( 0034 971686093).

• Pens and room cards used by customers are disinfected after each use.

• Masks and disinfectant wipes can be purchased.

• In the waiting area we have marked where each client should wait in order to respect social distancing.

• A smaller capacity has been delimited.

GYM

• Equipment has been redistributed to ensure social distancing.

• We have increased the disinfection of the gym.

• Disinfectant and paper towels are at guest’s disposal.

• We've installed a C02 meter.

ROOMS/APARTMENTS

• The apartment/room is disinfected with the new COVID-19 procedure which includes use of virus-killing cleaning products.

• Sheets and towels will be washed at more than 60oC.

• The remote control is protected with a plastic bag.

• The hangers and cots are disinfected after guest checks out.

• We have removed the decoration of the room/apartment in order to eliminate possible points of infection (cushions, plaid, etc).

• The bins have an automatic lid to open them.

• We clean your room/apartment when you are not inside.

• In the event of a breakdown, repairs are carried out when you are not in your room/apartment.

• We increase the preventive maintenance of important installations (air conditioning, hot water, filters, washing temperatures, etc).

• Additional pillows and duveys have been removed from the cabinets and will be delivered upon request.