Frequently Asked Questions

Frequently Asked Questions

Check-in time to the room or flat is from 14:00h. If you arrive earlier, the hotel has a room where you can store your luggage until your room is ready. During your wait you can enjoy all the communal facilities, swimming pool, snack bar, gym, etc.

Check out of the room or flat is at 11:00h, at 12:00h if you have booked through the official website. Late check-out is possible subject to availability and at an extra cost. This service must be requested in advance at Reception.

No, but we can provide contact details of private companies with transfer services for clients to contact and book directly.

Breakfast and dinner, both services are buffet style.
As for the days of arrival and departure, it works as follows: on the day of arrival, dinner is included; on the day of departure, breakfast is included.

The hotel rooms are serviced daily. The apartments offer a cleaning service every two days. Except for long stay offers, which do not include cleaning during the stay.

Of course! If you have booked half board and on the day of arrival you arrive when our restaurant is already closed, we will prepare a cold dinner for you. You don’t need to request this in advance.

Yes! If on the day of departure you are unable to have breakfast during the normal opening hours of our restaurant, we will be happy to prepare a cold breakfast for you. We need you to book it at Reception the day before your departure before 21:00h.

It must be taken into account that Paguera, like the whole municipality of Calviá, in high season (from April to October) the Blue Zone car parks are paid, you must pay at the same cash machine that you will find in the street. At about 300 m there is free public parking around the Eroski, Lidl and Mercadona supermarkets.
At Reception we will help you to find the best option.

Yes, only 50 metres walking distance! From the hotel you can reach Palmira Beach directly by our private path.

From 29 October 2023 to 14 March 2024, the swimming pools, the restaurant and the private path to the beach will be closed.

Reception opening hours will be from 10am to 5pm. During this period, the flats do not include cleaning service during your stay.

At your disposal will be the gymnasium, children’s playground, car and motorbike parking, self-service laundry and bicycle room.

We have private parking at your disposal in the premises. It is an underground parking, with direct access from the Boulevard Street in Paguera. It costs 10€/night (in July and August 13€/night and in November, December and February 6€/night). A 20€ cash deposit is also required for the key to the parking spot. You can book it by contacting us 24 hours before arrival through Whatsapp +0034 971686093

Some of our parking spaces offer an electric charger.

You will find free public parking 5 minutes walking distance from the hotel.

At our hotel, we believe in a more ecological and sustainable future. We have installed 216 solar panels for our electrical needs and another 20 solar panels to heat up our sanitary water.

On top of that, our team recycles, and we have several recycling bins available for the guests.

According to the waste legislation in the Balearic Islands, and with the goal of ending single-use plastics, you will not find any amenities in the rooms/apartments, but you can find a soap dispenser. In the hospitality industry we avoid single-use products, instead opting for bulk containers and therefore avoid plastic use. The straws are also reusable.

It is tradition in the island of Mallorca to find weekly markets every day of the week, at various locations throughout the island.

The weekly market closest to Hotel&Apts. is celebrated every Tuesday. It is located in the main Boulevard Street in Paguera, from 08:00h to 15:00. You can also find clothing, local food, cooking utensils, fruit and vegetables, etc…

Other markets around the island are celebrated in different days, such as, Wednesdays in Andratx, Thursdays in Inca, or Sundays in Alcudia and Pollença.

We have available direct access to one of the main, public beaches in Paguera, Palmira beach, less than a minute on foot.

It can be accessed from the hotel’s pool.

From this beach you can also follow the footpath up to Cala Fornells, a beautiful cove, 15 minutes walking distance from our hotel.

You can swim in both our pools, the hotel pool as well as the one located in the apartments. If you would rather swim in the ocean, you can find a private footpath to the beach from our hotel.

If you would prefer professional public beaches, the closest Olympic beaches are the ones in Santa Ponsa, Son Ferrer or Magaluf. These pools offer a day-pass.

Our hotel is located in the centre of Paguera, its Boulevard Street has scattered throughout its length, dozens of bars, beachfront restaurants, and other places of leisure.

There are restaurants that offer food from around the world, from traditional Spanish food, Italian, English or even Indian, German, or Greek.

Yes, we have several facilities for the little ones as well, such as a children playground and two pools for the children. We also offer baby stroller, baby chairs, and kiddie potty rental services. baby cots are free of charge.

Our establishments are perfect for a holiday in the sun and beach-time with the family.

If you’d like to visit the entire island, we suggest you rent a car, even though the area the hotel is located at is very well connected with public transport and its Price ranges from 3€ and 6€ per journey, it is easier to visit all corners of the island in your own vehicle.

Journeys by car are typically shorter and you avoid having to transfer buses.

From Paguera you can directly take the bus without transferring to: Palma, Calvia, Magaluf, Santa Ponsa, Puerto Portals, Galatzó, Andratx, Sant Elm, Camp de Mar, and Puerto de Andratx.

Yes, we have several parking spaces (paid service) that offer electric chargers.

Yes, in the apartments you will find a washbasin with shower and towels at your disposal which you can use on arrival or departure (at no extra cost).